Southernwood Consulting - Technology for a Connected World

How effective and efficient is your Interactive Voice Response system (IVR) or Automated Attendant? Are your customers getting lost in IVR hell, never quite getting where they want to be?

Southernwood Consulting has vast experience in IVR best-practice - the practice of getting callers to where they need to be as quickly and effectively as possible. From the simplest Auto-attendant menu structure to the most complex interactive systems such as voicemail or prepaid systems with PIN numbers and Automatic Speech Response (ASR), we are well-positioned to assist from both an architecture and a design point of view.