The Southernwood Consulting team has many years of experience in conception, planning, implementation and troubleshooting of network-based products and services and network architecture. We specialize in Value-Added Services, Prepaid/Billing & Mediation, Core Network Architecture, IVR Best Practice, Contact Center Best Practice, and Innovative Business Solutions (including IPT/PBX). Here are some of the areas we can assist you with: |
-
Contact Center / Call Routing
Does your contact center have hold-times of 20 minutes or more? Growing retries? Are your IVRs adequately servicing callers with information that can be securely and dynamically served, or are they running idle while the network is congesting? Southernwood Consulting can assist you in assessing call flows within your network, IVRs and Contact Centers (and customer Contact Centers), and recommend effective techniques to relieve congestion and ensure you resources are being utilized effectively and efficiently.
-
Enterprise Communications
Does your enterprise voice portfolio adequately address the market segments your organization is targeting? Are SMEs, for example, being left behind, especially once the move beyond the SOHO scope? Is your product portfolio both cost effective and flexible within this highly competitive market? Southernwood Consulting can assist in both assessing and optimizing your enterprise voice product and service portfolio and assisting in planning and managing customer deployments.
-
IMS / NGN
Southernwood Consulting can work with your team to create a long or short-term strategy for evolving your network to an IMS or NGN architecture, or a customized evolution strategy that meets your organization's strategic objectives. We can also assist troubleshooting common pitfalls of moving to a SIP architecture, such as codec mismatches, jitter and latency, or sub-standard announcement recordings.
-
VAS & Prepaid
Southernwood Consulting has broad experience in the technical product development, strategy, architecture, implementation and service definition of carrier Value-Added Services, including Voice Messaging / Voicemail, Video Messaging, IVR, SMS/MMS, USSD, Advanced Call Routing, and more. We emphasize the importance of future-proof platform architecture, well-crafted and implemented services, and adherence to standards wherever possible. We also have good experience in the architecture of prepaid and mediation, particularly in the realm of event-based and online billing.
|
